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This Privacy Policy explains how Samantha Green Aesthetics (“we”, “our”, “the clinic”) collects, uses, and protects your personal information when you visit our website or receive treatment at our clinic.

We are committed to safeguarding your privacy and ensuring your data is handled securely and responsibly, in line with UK GDPR and the Data Protection Act 2018.

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1. Who We Are

Clinic Name: Samantha Green Aesthetics
We are a nurse-led aesthetic clinic providing non-surgical aesthetic treatments, skincare, and consultations.

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2. Information We Collect

We may collect and process the following information:

a) Information you provide using the website:

• Name
• Email address
• Phone number
• Your enquiry details
• Booking details

b) Information collected during consultations or treatments:

• Medical history
• Treatment notes
• Health questionnaires
• Photos (with your consent)
• Patch test results
• Emergency contact details

c) Technical data when using the website:

• IP address
• Browser type
• Cookie data
• Pages visited
• Time spent on our site

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Provide safe aesthetic treatments
• Evaluate your suitability for treatment
• Communicate regarding appointments and enquiries
• Maintain medical and treatment records
• Send aftercare guidance
• Comply with legal/medical obligations
• Improve our website and services
• Reply to reviews, questions, or complaints
• Send occasional clinic updates or offers (only with your consent)

4. Legal Basis for Processing Your Data

We only process your personal data when we have a lawful reason to do so:

• Consent – e.g., marketing, photos, certain website enquiries
• Legitimate Interest – e.g., responding to enquiries, improving services
• Contract – providing treatments you have booked
• Legal Obligation – clinical record keeping, insurance requirements
• Vital Interest – emergency medical information if required

5. How We Store & Protect Your Data

We take data security very seriously. Your information is stored securely in:

• Encrypted digital systems
• Secure email platforms
• Locked clinical records (if applicable)

We use industry-standard security measures to protect your data from loss, misuse, or unauthorised access.

6. How Long We Keep Your Information

• Medical/aesthetic records: 7 years (legal requirement)
• Consultation notes: 7 years
• Before/after photos: Until consent is withdrawn
• General enquiries: 12 months
• Marketing data: Until you unsubscribe

We review stored data regularly and securely delete information that is no longer required.

7. Sharing Your Information

We will never sell your data.

We may share information only when necessary, such as:

• With insurers (for legal/clinical purposes)
• With payment processors
• With software providers (booking or CRM platforms)
• When required by law or regulatory obligations

All third-party providers have GDPR-compliant data handling agreements.

8. Your Rights Under UK GDPR

You have the right to:

• Access the information we hold about you
• Request correction of inaccurate data
• Request deletion (where legally permitted)
• Withdraw consent at any time
• Restrict processing
• Object to processing
• Request transfer of your information
• Make a complaint to the ICO

Contact: [Insert clinic email]
ICO: www.ico.org.uk

9. Cookies

Our website uses cookies to improve functionality and analyse traffic.
You can control or disable cookies in your browser settings at any time.

Types of cookies we may use:

• Essential website cookies
• Analytics cookies (e.g., Google Analytics)
• Performance cookies

10. Before & After Photos

We only use your photos for marketing or educational purposes with your explicit written consent.
You can withdraw this consent at any time.

11. Links to Other Websites

Our website may include links to social media or external sites.
We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated date listed at the top.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 Email: samanthajoaesthetics@icloud.com
📞 Phone: 07730 042871